The video is in the works. Until then, the guide will get you there.
Step-by-step guide
Where to find the Software report
In the side menu, click "Visitors".
A submenu opens. Choose "Software" there.
The Software report opens.
When you should check here
Any time you ask yourself: what environment does my website actually land in? Not on which device, but in which browser and on which operating system. That is exactly where it gets decided whether your site looks clean or something suddenly shifts out of place.
It is just right when you want to answer questions like these: Do I still need to test my site in the old Safari? Is anyone still using Windows 8? And does my new order form also work in Firefox, and not only in the Chrome I built it in? For questions like these, the Software report is your tool.
The report is made up of four boxes. The period being analyzed always follows the date selection at the top.
Operating system versions
Here you see which operating systems your visitors use, down to the exact version: Windows 11, macOS 14, Android 15, and so on.
That saves you real testing effort. If hardly anyone uses an old version anymore, you do not have to check anything for it either. The reverse is also true: if an older version shows up noticeably often, that is where you should click through your site seriously at least once. Old versions often display content differently than you see it on your own up-to-date computer.
Related report: Use the "Related report: Operating system families" link to switch to the view by families (Windows, macOS, Android, iOS), meaning without version numbers. To go back, use "Back to Operating system versions".
Browser
This box shows you which browsers your visitors use: Chrome, Safari, Firefox, Edge, and others.
And that matters more than many people think. Every browser displays a website a tiny bit differently. What fits perfectly in Chrome can suddenly shift out of place in Safari. When you know which browsers your visitors really use, you test there first and do not miss a bug that affects half of your visitors.
Related report: Use "Related report: Browser versions" to see the exact versions. This is handy for checking whether your site still runs cleanly in older browser versions too. To go back, use "Back to Browser".
Browser-Engines
This box reveals the technology behind the browser: Blink (found in Chrome and Edge), Gecko (Firefox), WebKit (Safari).
Honestly, for most people this is more of a background topic. This box gets interesting when you work with a developer. The engine determines how your site is technically built and displayed. If a display bug shows up only in one particular engine, that is exactly the key piece of information for tracking it down.
Configurations
Each row shows a complete combination: operating system, browser, and screen resolution together. For example, "Windows 11, Chrome, 1920 x 1080".
This is where it gets really useful. Instead of reading three boxes one by one and adding them up in your head, you see your visitors' real setups at a glance. That way you can tell which combinations actually occur and where testing is really worth the effort.
Related report: Use "Related report: Screen resolutions" to see only the resolutions (e.g., 1920 × 1080). This tells you how much space your site has to work with. To go back, use "Back to Configurations".
What you can adjust in each box
All four boxes work the same way. At the top right, you switch between views using four icon buttons:
| Icon | View | What you see with it |
|---|---|---|
| Table | the simple list with visit counts (default). | |
| Detailed table | with additional metrics: actions, time on site, bounce rate, and more. | |
| Column chart | the top entries as bars, good for a quick comparison. | |
| Pie chart | the distribution as a pie, good for spotting shares. |
Four views, four perspectives on the same numbers. Which one is right depends on what you want to know at the moment. Want shares at a glance? Use the pie chart. A quick comparison of the top devices? The column chart. And if you really want to go deep, switch to the detailed table: it shows not only who comes with which browser but also how long those visitors stay and how many leave right away.
A few more moves:
- Related report: With the Operating system versions, Browser versions, and Screen resolutions boxes, use the link below the box to switch between the two related views (see above).
- Sorting: click a column heading ("Visits" for example) to sort ascending or descending.
- Entries per page: at the bottom you choose how many rows are shown (10, 25, 50, or All).
- Paging: with long lists you page through at the bottom.
Aha moments you will recognize
Now it gets practical:
- Your site runs great in Chrome, but many visitors use Safari. You built your website in Chrome, and everything looks perfect there. But the report shows that a large share of your visitors use Safari. Time to go through your site there as well. Safari handles a few things differently, and what fits in Chrome can suddenly be off in Safari.
- Surprisingly many visitors on an old version. You think everyone is long since up to date? The report may say otherwise. If an older operating system or browser version shows up noticeably often, test there first. Otherwise those very visitors see a broken site without you noticing.
- Almost everyone uses the same configuration. When a large share of visitors comes with the same combination of operating system, browser, and resolution, that is a clear message: your site has to run flawlessly exactly there. A bug in that configuration does not hit a few individuals but a significant part of your traffic.
- An exotic browser shows up. Now and then you see a browser you have never knowingly used. Usually it is a small share and no cause for concern. If it grows, though, it is worth a quick look to see whether your site displays cleanly there too.
What is in it for me?
With the Software report, it comes down to one question: where is my testing effort really worth it?
- What should I test on? The browsers and operating systems actually in use show you. No more blind guessing.
- Are old versions still an issue? The versions view gives a clear answer on whether you can save yourself the effort.
- What do the real setups look like? The Configurations box shows your visitors' real combinations, instead of interpreting three numbers one by one.
The Software report tells you what environment your website lands in. And that is exactly what determines whether it runs cleanly for your visitors or whether something suddenly shifts out of place and they get frustrated and leave.
Common questions
What is the difference between a browser and a browser engine?
The browser is the program you open, such as Chrome or Safari. The engine is the technology behind it that assembles and displays the page. Several browsers can use the same engine: Chrome and Edge, for example, both run on Blink.
What exactly is a configuration?
A configuration is the combination of three details: operating system, browser, and screen resolution. It shows you a visitor's complete setup at a glance, so you do not have to piece the individual values together yourself.
How does Trustlytics know which browser someone uses?
Through the technical details every browser sends along on its own, meaning browser type, version, and operating system. This has nothing to do with personal data. You only see that someone is coming with Chrome on Windows 11.
Should I test for every browser in the list?
No. Focus on the top entries. If 95% of your visitors come with three browsers, it is a waste of time to optimize for a browser with a 0.3% share.
Chrome and Edge show up separately but are almost the same. Do I have to test both?
No. Both run on the same engine (Blink). If your site runs cleanly in Chrome, it almost certainly runs just as well in Edge. That is why the Browser engines box is worth a look: it sums up what looks separate in the browsers.
Why is Safari so high for me, even though hardly anyone has a Mac?
Because Safari comes preinstalled on every iPhone and iPad. A high Safari value almost always means many phone visitors. For you, that is a sign that your site has to look flawless on the smartphone.